Before you arrive
The images are only as useful as the conditions they were taken under. Product film, a freshly washed scalp and a restyle all change what the trichoscope records. We ask you to leave the hair unwashed on the day of the visit. If you usually wash every morning, wash the evening before and skip the morning wash. Do not apply oils, dry shampoo, fibres, spray or leave-in styling.
Bring a written list of what you currently use on the scalp and hair, including pharmacy and supermarket products. If you have older photographs of the same parting or hairline — even phone pictures from a year ago — bring those as well. They are not a substitute for our baseline, but they help us date the change you are describing.
If you are unwell, have an open sore on the scalp, or have started a new prescription in the last fortnight, tell us when you book. We may move the visit rather than capture a picture that will not represent your usual state. Deposit rules for a move of this kind are set out on the refunds page.